Frequently asked questions
What does Rocktape Do?
When applied correctly, RockTape’s unique elasticity causes the skin to form convolutions and wrinkle. This decompresses the tissue immediately below the skin. It is believed that this has three main effects:
- Fluid effect- improving blood and lymphatic flow in the taped area
- Mechanical effect- improving the slide and glide between tissue layers
- Neurological effect- altering the perception of pain and improving body awareness.
How Does Rocktape Work?
When applied properly, RockTape lifts the skin away from the muscle, which promotes positive changes in the body’s fluid, mechanical and neurological systems. Commonly people wearing RockTape report less pain, swelling and tightness, greater awareness of the area and later onset of fatigue.
What are the key symptoms that RockTape might assist?
- Muscle pain or cramping – e.g. lower back or calf muscles
- Joint pain – e.g. shoulder or knee
- Poor posture
- Inflammation or bruising
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can find out more about our returns policy here.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Generally you can expect delivery times to be approximately:
- 2-3 business days Auckland wide
- 3-5 business days Rural and Nationwide
Where are your products manufactured?
RockTape is designed in the United States and manufactured in South Korea which has much more stringent quality controls than the majority of kinesiology tapes that are manufactured in China. This results in a product that is stickier, stretchier and superior than other kinesiology tapes. Not to forget the extensive range of colours and patterns available to cater for every personality type.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. Our base rates are:
Auckland
2-3 business days
$5.50
Nationwide
3-5 business days
$10.50
Rural Addresses
3-5 business days
$13.00
FREE Shipping (orders over $199)
2-5 business days
FREE
What are your Application & Removal Tips?
Applying and removing Rocktape is easy. There are instructions in every box and dozens of instructional videos can be viewed in the RockTape video library. Depending on which bit of your body needs taping you may need someone else to help you, e.g. your shoulder or lower back.
Applying Tape:
- Trim excessive hair in the area
- Clean the skin with rubbing alcohol and allow it to dry (don't use soap and/or water)
- Apply the tape ah hour or more before undertaking any activity
- Avoid touching the adhesive side with your fingers - as you remove the backing
- Leave 2"inches of the tape at both ends
- Once the tape contacts the skin - this should be its final position. Don't reposition
- Rub the tape after application to help activate the adhesive
Removing Tape:
- Leave the tape on until it begins to peel off on its own
- Soak the tape in oil for several minutes before removal
- Gently peel the tape from the corners
- Hold the skin down and gently roll tape with fingertips
How long does the tape last?
RockTape can be worn for 3-5 days. It is 97% organic cotton and 3% high grade nylon, is water resistant and can be worn while swimming or in the shower.
Is RockTape hypoallergenic?
Yes RockTape is hypoallergenic. There is no latex or zinc oxide in the RockTape. The tape is made from a combination of cotton and nylon, and the adhesive is acrylic. If you have a history of skin irritation with tape, then we suggest you try a test patch. To do this, apply a small piece of tape WITHOUT ANY STRETCH to an area of skin near to where you wish to apply the tape. For upper limb applications, the inside of the forearm is a good spot, and for lower limb applications, try the inside of the thigh. If you leave this in place for up to 24 hours (remove if any symptoms prior to this) and you don’t have any reaction, then it should be safe to apply RockTape. Please still err on the side of caution by using VERY LITTLE STRETCH on your tape applications.